Return Policy

At Poetry Puzzles, we want you to love your purchase. If you are not completely satisfied, we’re here to help with returns and refunds in line with the policy below.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order.

To be eligible, items must be:

Unused and in the same condition you received them.

In the original packaging with all pieces included.

Accompanied by proof of purchase (order confirmation or receipt).

2. Non-Returnable Items

The following cannot be returned:

Gift cards or digital products.

Items purchased on clearance or final sale.

Products damaged due to misuse, improper handling, or neglect after delivery.

3. Return Process

Contact us at support@poetrypuzzles.com

with your order number and reason for return.

We will provide return instructions, including the return shipping address.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds

Approved refunds will be processed back to your original payment method within 5 days.

Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

If you receive a refund, the original shipping cost will be deducted (unless otherwise stated).

5. Exchanges

We currently offer exchanges only for defective or damaged items. If you need to exchange a product, please contact us at support@poetrypuzzles.com

6. Return Shipping Costs

Customers are responsible for paying return shipping costs unless the return is due to our error.

For defective or incorrect items, we will cover return shipping or provide a prepaid return label.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 5 days of delivery. We may request photos for verification before arranging a replacement or refund.