Shipping Policy

At Poetry Puzzles, we aim to make your shopping experience smooth and reliable. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

You will receive an email confirmation once your order has been shipped.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Times

We offer standard and express shipping options at checkout.

Estimated delivery times:

Standard Shipping: 5-7 days

Express Shipping: 1-3 days

Delivery times are estimates and may vary depending on location, carrier delays, or customs (for international orders).

3. Shipping Rates

Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.

Free shipping may be offered on orders above 59 (if applicable).

4. International Shipping

We currently ship worldwide.

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

You can track your package through the carrier’s website.

6. Delays & Issues

While we work with trusted carriers, we cannot be held responsible for delays caused by shipping companies, customs, or circumstances beyond our control.

If your order is lost or damaged in transit, please contact us immediately so we can assist with a resolution.

7. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.